About Our Brand

1. What inspired this brand?

   • Our journey and vision are deeply rooted in nature and sustainability. Learn more on our About Us page.

2. What types of products do you sell?

   • We offer a curated collection of jewelry, clothing, homeware and health products inspired by nature. Explore our shop.

3. Where are you based?

   • We are based just outside Bela Bela, Limpopo, South Africa. We do not have a physical store; all our products are available online.

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Ordering & Shipping

1. How do I place an order?

   • Orders can be placed directly through our online shop. Simply browse, add items to your cart, and proceed to checkout.

2. Do you ship nationwide?

   • Yes, we ship anywhere in South Africa where PUDO services are available. If PUDO is not available in your area, please contact us for custom shipping and payment options.

3. Do you offer international shipping?

   • Not yet, but we are working on expanding our reach in the future. It would be a dream come true!

4. How long does delivery take?

   • Delivery typically takes between 4–7 business days, depending on the courier.

5. How much does shipping cost?

   • Shipping fees range from R60 to R200, depending on product size.

6. Can I track my order?

   • Yes! You can track your parcel using the PUDO app.

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Payments & Security

1. What payment methods do you accept?

   • We accept payments through our secure website payment portal. You can use card or EFT.

2. Is my payment information secure?

   • Absolutely! We make use of Peach Payments as our payment partner.

3. Do you offer Cash on Delivery (COD)?

   • No, we do not accept cash on delivery.

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Returns & Exchanges

1. What is your return policy?

   • Please refer to our Return Policy page for details.

2. Can I exchange an item?

   • Exchanges are only available for clothing.

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Product Information

1. What materials are used in your jewelry?

   • Our jewelry is made from natural materials sourced from South Africa, ensuring authenticity and sustainability.

   • Material details are available on individual product pages.

2. Are your products ethically sourced?

   • Yes, we prioritize ethical sourcing and sustainable practices.

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Customer Service

1. How can I contact customer support?

   • You can reach us via email at anythingearthdesigns@gmail.com

2. What are your customer service hours?

   • Monday to Friday, 8:00 AM – 5:00 PM.

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Custom Orders & Bulk Purchasing

1. Do you offer customized or personalized jewelry?

   • Yes, we offer personalized jewelry pieces crafted specifically for you.

2. Can I place a bulk or wholesale order?

   • No, we do not offer bulk or wholesale orders, as each piece is uniquely crafted for the customer.

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Can't find an answer to your question, feel free to Contact Us for more information :)